Shipping & Delivery
Australian Vaping Supplies uses Australia Post for all domestic shipping requirements. Our products are shipped within 24 Hours of your order being placed via our website or phone.
For same day dispatch, orders must be in, paid for and cleared by 11:30am that same morning. The estimated delivery time is 1 to 3 days for Express Post and 2 to 5 days for Standard Post to major metro areas in Australia.
All parcels shipped by Australian Vaping Supplies include a tracking number. If no one is available at your nominated shipping address and ‘Signature on Delivery’ option has not been selected then Australian Post has the authority to leave your parcel in a secure location of their choosing.
Customers are responsible for all shipping costs associated with their order.
Our shipping charges are calculated on the size of the bag or box your order has been packed into.
These sizes are dictated to us by Australia Post’s sized bags.
These sizes are:
Small, Medium, Large, Extra Large.
AVS makes all attempts to pack your order safely and securely into the cheapest option available for you.
We are always looking to keep prices of postage to our customers as low as we can and we will pass on any savings we receive. Put simply, posting goods costs money. We don’t aim in any way to profit off our customers for the cost of postage or packaging.
Australia Vaping Supplies is committed to using environmentally friendly and sustainable choices to package your vape mail. Our packaging material is made from 100% recyclable and degradable material.
Australian Vaping Supplies often recycles shipping material we have received our goods in. If you receive packaging that looks not quite perfect, this is why. If you prefer not give one hoot about the planet, then please don’t agree to the terms and conditions on the checkout page.
SHIPMENTS RETURNED BY THE POST OFFICE
In some cases when a package is returned to us unopened by the Post Office we may be willing to refund the cost of the order itself, however this is at our discretion and does not imply any obligation to do so. In all cases, we will not refund the cost of shipping. Shipping cost is the sole responsibility of the customer.
LOST, DAMAGED OR STOLEN PACKAGES:
Australian Vaping Supplies is not responsible for lost, damaged or stolen packages. If you did not receive a package that is marked as delivered, it is your responsibility to resolve this issue with the post office. We will however, do what we can on our end in terms of supplying you with your tracking order. Lost, damaged or stolen packages are very frustrating and we will do our best to help you resolve the problem. Please understand though that this is completely beyond our control and does require you to contact the post office for assistance.